Privacy Policy

Electric Fireplaces Depot

SECTION 1. INFORMATION WE COLLECT
We collect the following types of information:

Personal Information:
•    Name, email address, phone number, physical address 
•    Payment information when you make a purchase or request a quote
•    Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:
•    IP address, browser type, device information
•    Website usage patterns and analytics
•    Cookies and similar technologies

Customer Communication:
•    Records of inquiries and service requests
•    Appointment details and preferences
•    Service history and feedback

SECTION 2. HOW WE USE YOUR INFORMATION
We use collected data for:
•    Providing and improving our services
•    Processing transactions and payments
•    Communicating with you about your inquiries, appointments, and promotions
•    Enhancing website functionality and user experience
•    Ensuring security and fraud prevention
•    Maintaining records of your communication preferences and consent
•    We may send you emails about our store, new products, offer and other updates

SECTION 3.  SMS OPT-IN & CONSENT
By placing and order with us or providing your phone number and / or opting into our SMS notifications and services, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from us regarding your order, invoices, product inquiries, service updates, offers, and other important notifications. 
•    You will only receive messages if you have explicitly opted in
•    We maintain timestamped records of all opt-in actions
•    We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
•    Message frequency may vary based on your interactions with our business, but you can generally expect to receive between 1-5 messages per week.
•    Messages will be directly related to the services you have requested
•    We do not send promotional content without specific consent

Consent is not required to make any purchase from us. 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

SECTION 4.  PURPOSE OF SMS/MMS NOTIFICATIONS
Our SMS notifications are designed to:
•    Remind you of your order status
•    Communication about shipping and delivery 
•    Any order related communication: status, shipping, warranty, services, return, install, support etc.
•    Inform you of upcoming services, payment reminders, and other essential notifications related to Electric Fireplaces Depot.
•    Inform you about our store, new products, offer and other updates

SECTION 5.  OPT OUT INSTRUCTION
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say “no”.
Your consent to receive automated texts is entirely voluntary. You may opt-out at any time. 
•    To stop receiving messages, reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us.
•    All opt-out requests are processed immediately.
•    You may also email us at support@oloctricfireplacesdepot.shop with your opt-out request. After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-opt in.
•    You can also mail to us at: Electric Fireplaces Depot™, PO Box 2528 Bonita Springs, FL 34133, USA

SECTION 6.  MESSAGE CARRIER & DATA RATES
Standard message and data rates may apply for any messages sent to you from us and
from you to us. Please consult your mobile service provider for details regarding your text plan or data rates. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SECTION 7. SMS DISCLOSURE & DATA PROTECTION STATEMENT
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors or manufactures in support services, such as customer service, technical support, installation assistance or alike is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

SECTION 8. INFORMATION SHARING & DISCLOSURE
We do not sell, rent, or trade personal information. We may share information with:

Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
 • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
 • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:
• If required by law, legal process, or to protect our rights
 • In response to valid law enforcement requests or court orders

Business Transfers:
• In case of mergers, acquisitions, or sale of assets
 • In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 9.  HELP & SUPPORT
If you are experiencing issues with our SMS notifications or need assistance, you can:
•    Reply with the keyword “HELP” to any message. 
•    Email us directly at support@oloctricfireplacesdepot.shop.

SECTION 10. SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 11. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 12. DATA SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We implement and maintain reasonable security measures to protect your personal information:
•    Secure access controls and authentication mechanisms
•    Regular security assessments and updates
•    Employee training on data protection
•    Breach notification protocols in accordance with applicable laws
•    Secure backup systems and disaster recovery procedures
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards but cannot guarantee absolute security

SECTION 13. COOKIES
We use cookies and similar technologies to:
•    Analyze site traffic and user behavior
•    Remember your preferences
•    Improve website functionality and user experience
•    Measure the effectiveness of our services
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

SECTION 14. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION15. YOUR RIGHTS & CHOICES
You have the right to:
•    Access, update, or delete your personal information
•    Opt-out of marketing emails by clicking "unsubscribe" in our emails
•    Opt-out of SMS messages by replying "STOP"
•    Request information on how we process your data
•    Withdraw consent at any time for future communications
•    Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 17.

SECTION 16. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 17. QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at 
Phone: 800-309-2144 
E-mail: support@oloctricfireplacesdepot.shop
Mail: Electric Fireplaces Depot™, PO Box 2528 Bonita Springs, FL 34133, USA